FAQs

A “How To” Guide to Get Everything Started

How do I log into the Mary Kay website? Go to www.marykayintouch.com and you will need your consultant number. Leave the password blank and hit connect.

How do I set up my Website? Go to www.marykayintouch.com and log in as a consultant. You will have the obligation to purchase your website for $25 in the month you begin your business and the month after.

How do I order business cards? Go to www.mkconnections.com or call 800-627-9577

How do I accept credit cards as payment? Log intowww.marykayintouch.com and on the home page scroll down and on the right hand side click on the ProPay link or call 800-630-8115

How do I order my product? Your Director will place your first order for you. After that you can order on www.marykayintouch.com by clicking on the “Online Ordering” link at the top of the page or call 800-272-9333

How do I know if I’m active? Log into www.marykayintouch.com and check Reports under Business Tools and your status will be next to your name or call 800-272-9333

When do I receive my “Star Consultant Ladder”? After the quarter ends (3/15 or 6/15 or 9/15 or 12/15) the company begins the mailing. Please call Branch customer service if you do not receive it within 8 weeks at 800-272-9333

How do I select my Star Consultant Prize? You will be notified through email when it is time for you to order your prize. You may do so online by clicking on the link provided or you may call the Prize department at (800) 919-7735

How do I order my Red Jacket? Online by clicking on Ordering—Career Apparel or call 800-619-0055

I have a problem with my MK email or website? Call MK InTouch Support at 800-272-9333

My order was missing product? Call Branch Customer Service at 800-272-9333

My order had extra product? Call Branch Customer Service at 800-272-9333

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